Item Support Policy

License Details 6 months support
from purchase
All items
Updates to ensure the item works as described and is protected against major security concerns
Discretionary version updates
Availability of the author of the item to provide item support
Technical questions about the item's built-in features, functionality and third party plugins
Assistance with reported bugs and issues
Help with included third party assets (e.g. image sliders, contact forms)
Item Customization
(See FAQ for more details)
Installation of the Item
(See FAQ for more details)
Hosting, Server environment, or Software
(See FAQ for more details)
Help from authors of included Third party assets
(See FAQ for more details)

Support Policy (FAQ's)

How do I get Support ?

We have an expert team to provide you with the best support whenever needed on business working days. We are also trying to assist non-technical support on the remaining days. Our Company’s technical support team will provide fast and reliable support assistance within response time or sooner.

Please note that we do not provide support via comments these are not official channels for customer support..

How To Contact for Support?

What Happens If Support Expired OR If I Do Not Renew Support?

Our support team will respond to your request as long as the support purchase period is active. We will be providing our support service as per the product/item support policy.

Note :
In order to continue our support service extend or renew support for an item is required.

How To Renew Or Extend Support ?
Disclaimer : Our all items subject to themeforest and codecanyon licensing.
Please refer to support policy the above information is summary only.
What Happens In case YOU or YOUR CLIENT use Unauthorized license ?
  • Unauthorized license usage,YOU or YOUR CLIENT, as well as unauthorized reproduction or redistribution of this product, software, or any of its components may result in severe civil and criminal penalties, and will be prosecuted to the fullest extent permitted by law. Our Legal Team is Always ready to send takedown notices based on DMCA Act (Digital Millennium Copyright Act ) in removing content from the internet..
  • Our Legal Team is always ready to send a DMCA takedown notice to any service provider associated with the infringing content anytime, without any notice. Including the Website Hosting Company, Domain Company,Server Company, Youtube, Payment Gateway Companies, or any online ad networks like Google's AdSense,Social ad networks and search engines showing the content in their search results.
  • It also criminalizes the act of circumventing an access control, whether or not there is actual infringement of copyright itself. In addition, the DMCA heightens the penalties for copyright infringement on the Internet.
  • After sending a DMCA notice to your service providers. If no one responds from your company. In that case your company's services will be suspended.
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Important License Terms
  • You cannot charge from your end product end users with a Regular License.
  • If you want to collect payments from end product end users then you must buy an Extended License.
  • You must buy one license for one domain only.(i.e Either Regular or Extended)
  • You cannot use Multi Domain,Multi Client, Multiple end Products with any of the licenses (i.e Either Regular or Extended).

for more details please click license details or faq's

What's not included in item support:

Item Customization : Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services.

Installation of the Item : Buyers have varying levels of experience with different software platforms and technologies and getting your item up and running can depend on many variables that are specific to your circumstances. You’ll need to have a working knowledge of the software platforms and technologies for which items are created, so item support does not include help to install the item on your server or on a CMS. If you’re just starting out or skilling up, try a course or tutorial on Envato Tuts+. If you’re after installation services, you can ask the authors if they privately offer paid installation services.

Hosting, Server environment, or Software : Authors are not required to support issues about your web hosting or server environment, or issues with the software you’ve got installed on your machine to use the item. Please check your ISP/web hosting provider or other software documentation that you’re trying to use to help solve your issues.

Help from authors of included Third party assets : If a supported item includes a third party asset (e.g. a plugin or slider), the author of the third party asset is not required to provide support for that asset to buyers of the supported item. Direct your questions about third party assets to the author of the item you purchased.

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